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Sales Full-Time Remote

Triage Specialist
(Calls + DMs)

Be the first real human touchpoint for applicants. Talk to a high volume of people, quickly figure out who we can help, and move the right people forward.

What does a Triage Specialist do?

You are one of the most important roles in our company.

Your job is to talk to a high volume of people across calls and DMs, quickly figure out who we can help, and move the right people forward with clarity and momentum. You protect the time of our closers and coaches by making sure only qualified, serious applicants reach them.

This role is heavy on communication, but it’s not “chat all day.” You’ll win here if you can build trust fast, ask clean questions, hold a line when someone isn’t a fit, and consistently drive the next step.

Responsibilities

High-volume qualification

  • Qualify applicants through phone calls and messaging
  • Handle inbound conversations from LinkedIn, Instagram, community messages, email/SMS
  • Keep conversations structured, direct, and respectful
  • Move serious applicants to the next step quickly

Clean routing and handoff

  • Route qualified applicants into the correct path
  • Disqualify quickly when someone isn’t a fit, with professionalism
  • Capture clean notes so the closer walks into calls with context
  • Protect calendars from unqualified bookings

Follow-up that closes the gap

  • Re-engage no-shows and “maybe later” leads
  • Handle basic objections without escalating everything
  • Keep leads warm and moving, not sitting in limbo
  • Maintain consistent response times across platforms

What success looks like

First 30 days

  • Handle calls + DMs confidently without losing threads
  • Qualification decisions match our standards
  • Closers trust your notes and routing
  • Response times stay tight

First 60–90 days

  • Consistently hit quality + volume targets
  • Reliable follow-up that drives decisions
  • Improving show rate and qualified show rate
  • Feeding back insights that make the system better

Who you are

  • Confident on the phone and comfortable in DMs
  • Fast at building rapport, faster at getting to the truth
  • Good at asking direct questions without being awkward
  • Organized enough to track multiple conversations at once
  • Consistent — you don’t “drop” leads because you got busy
  • Able to represent the brand cleanly across platforms

You like talking. You also like winning.

Requirements

  • Strong phone presence and active listening
  • Strong written communication (DMs matter as much as calls)
  • Ability to manage many simultaneous conversations
  • High attention to detail with notes and CRM updates
  • Comfortable with performance targets
  • Experience using GoHighLevel (strong preference)

Perks

  • Paid training and daily coaching to sharpen your skill set
  • Work from anywhere with stable internet
  • Clear growth path based on performance
  • High ownership role with real impact on revenue quality

Ready to apply?

Send us a short video introduction telling us about yourself.

Apply Now